Privacy Policy — Lumara Home

Last updated: June 2026

Who we are

Lumara Home (lumarahome.com.au) is an Australian online retailer of home lifestyle products, operated by Finxtek Pty Ltd, based in NSW, Australia. We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

When you visit our store or make a purchase, we may collect:

• Personal details: name, email address, phone number, delivery address
• Payment information: processed securely via Shopify Payments or Afterpay — we do not store full card details
• Device information: browser type, IP address, pages visited, time on site
• Order history and communications with our support team

How we use your information

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and support requests
• Send marketing emails and offers (only if you've opted in — unsubscribe anytime)
• Improve our website and product selection based on aggregate usage data
• Comply with Australian legal obligations

Who we share your information with

• Shopify Inc. — our e-commerce platform
• Afterpay — if you choose to pay with Afterpay
• Trusted Australian wholesale suppliers — to source and fulfil your order
• Shipping carriers — to deliver your order
• Email marketing platform — if you've opted in to marketing
• Meta (Facebook/Instagram) — for advertising measurement (hashed/limited data)
• Analytics providers — website analytics (aggregated)

We do not sell your personal information to any third party. Ever.

Overseas disclosure

Some of our service providers (including Shopify and Meta) store or process data outside Australia, including in the United States, Canada and Ireland. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Marketing communications

If you subscribe to our mailing list or make a purchase, you may receive emails about new products, promotions, and styling inspiration. Unsubscribe anytime by clicking 'Unsubscribe' in any email or emailing hello@lumarahome.com.au.

Cookies and tracking

Our website uses cookies and similar tracking technologies (including Meta Pixel and analytics tools) to improve your experience and help us understand how our site is used. You can control cookie preferences through your browser settings.

Access, correction and complaints

You have the right to request access to, or correction or deletion of, the personal information we hold about you. To do so — or to make a privacy complaint — contact us at hello@lumarahome.com.au. We will respond within a reasonable period (usually 30 days). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Data security

Our store is hosted on Shopify, which maintains industry-standard SSL encryption for all transactions. We do not store credit card numbers or full payment details.

Contact

Privacy enquiries: hello@lumarahome.com.au
Lumara Home — NSW, Australia
Operated by Finxtek Pty Ltd