Delivery Rates

Décor — vases, candle holders, mirrors, garden & outdoor and other homewares

NSW, VIC, QLD, SA & ACT

• FREE standard delivery on orders over $149
• Orders under $149: Standard $12.95 · Express $27.95

WA, NT & TAS

• Standard $22.95 · Express $37.95

The $149 free-delivery threshold is calculated on the décor items in your order — lamps and framed wall art are excluded from the offer and do not count toward the threshold.

Lamps & Framed Wall Art

Our lamps and framed wall art are bulky items that each ship in their own protective carton, so delivery is charged per carton rather than per order.

NSW, VIC, QLD, SA & ACT

• First carton: $19.95
• Each additional carton: +$15.00

WA, NT & TAS

• First carton: $49.95
• Each additional carton: +$35.00

Oversized statement lamps — Newport Large, Sandrock, Brunswick Gold, Malt Shake Large, Riviera XL, Hamptons XL and Chike — carry an oversized-carton surcharge of $10.00 (NSW/VIC/QLD/SA/ACT) or $20.00 (WA/NT/TAS) per lamp, reflecting their larger freight size.

Express delivery for lamps and framed wall art is available by quote — contact us before ordering.

Bundles ship in the cartons of the items they contain — for example, a lamp bundle ships as one lamp carton with its décor pieces packed alongside.

Your exact delivery cost is always calculated and shown at checkout before payment. If your order combines décor with lamps or wall art, you'll see one combined delivery charge at checkout (the décor rate plus the per-carton rate).

Dispatch and delivery

Product type	Dispatch	Delivery to metro AU
Items held in stock	1–2 business days	2–7 business days
Everything else	2–3 business days	2–7 business days
Rural and remote areas	As above	Allow an additional 3–5 days

Delivery times are estimates from the date of dispatch, not the date of order. Most metro addresses in NSW, VIC, QLD and SA arrive within 5–6 days of ordering. Orders placed on weekends or public holidays are processed the next business day.

Order processing

Once your payment is confirmed you'll receive an order confirmation email immediately, and a shipping confirmation with your tracking link the moment your order is dispatched.

Tracking your order

Every Lumara Home order includes tracking. If you haven't received tracking information within 3 business days of your expected dispatch date, please contact us at hello@lumarahome.com.au.

International shipping

At this time, Lumara Home ships exclusively within Australia. Sign up to our mailing list to be the first to know when we expand.

Damaged or lost parcels

Every piece is hand-packed and cushioned, but glass and ceramics occasionally don't survive the journey. If something arrives damaged, email us within 30 days of delivery with your order number and a photo. We'll replace it or refund you in full, and we cover the return freight. Please keep the original packaging until the issue is resolved. If a parcel is confirmed lost by the carrier we'll arrange a replacement or full refund at no cost to you.

Incorrect delivery address

Please ensure your delivery address is correct at checkout. If you notice an error after placing your order, contact us immediately and we'll do our best to update it before dispatch. If a parcel is returned to us because the address was incorrect or incomplete, we'll happily resend it once you cover the reshipping cost.

Returns

We offer 30-day change-of-mind returns, in addition to your rights under the Australian Consumer Law. See our Refund & Returns Policy for full details.

Contact us

Email: hello@lumarahome.com.au
Response time: 1–2 business days, Monday–Friday (AEST)
Lumara Home is operated by Finxtek Pty Ltd, NSW, Australia.