Privacy policy

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Privacy Policy — Lumara Home

Last updated: May 2026

Who we are

Lumara Home (lumarahome.com.au) is operated by Finxtek Pty Ltd, an Australian company based in Sydney, NSW. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

  • Personal details: name, email address, phone number, delivery address
  • Payment information: processed securely via Shopify Payments — we do not store full card details
  • Device information: browser type, IP address, pages visited, time on site
  • Order history and support communications

How we use your information

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and support requests
  • Send marketing emails and offers (only if you've opted in — unsubscribe anytime)
  • Improve our website based on aggregate usage data
  • Comply with Australian legal obligations

Who we share your information with

  • Shopify Inc. — our e-commerce platform
  • Trusted Australian wholesale suppliers — to fulfil your order
  • Shipping carriers — to deliver your order
  • Klaviyo — email marketing platform (opted-in customers only)
  • Meta (Facebook/Instagram) — advertising (anonymised data only)
  • Google Analytics — website analytics (anonymised and aggregated)

We never sell your personal information to any third party.

Cookies and tracking

Our website uses cookies and tracking technologies including Meta Pixel and Google Analytics to improve your experience and measure marketing effectiveness. You can manage cookie preferences through our cookie consent banner or your browser settings.

Your rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. Contact us at hello@lumarahome.com.au to exercise any of these rights.

Data security

Our store is hosted on Shopify with industry-standard SSL encryption for all transactions. We do not store credit card numbers or full payment details.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at lumarahome.com.au/pages/privacy-policy.

Contact

Privacy enquiries: hello@lumarahome.com.au
Finxtek Pty Ltd — Sydney, NSW, Australia